ceo99 | Responsible Gaming – Play Safe and Stay in Control

Why This Matters

Play for Fun,
Not for Escape

For most CEO99 members in Malaysia, online gaming is a fun form of entertainment — a way to unwind after a long day or add a little excitement to the daily routine. That is a healthy intention and we fully support it.

However, ceo99 understands that a small number of players may struggle to control their gaming habits. When gambling starts affecting a person's finances, relationships, or mental health, it is no longer just entertainment — and that is when we want you to know that help is here.

CEO99's Responsible Gaming Policy is more than fine-print terms — it is a genuine commitment. We invest in technology, staff training, and in-platform tools to ensure every member has full control over their gaming experience.

Important Reminder: The ceo99 platform is for users aged 18 and above only. We use a strict age verification system during registration and may request verification documents at any time.

Healthy Gaming Principles

Set Limits Before You Play

Decide how much money and time you are willing to spend before starting a gaming session.

Treat Losses as Entertainment Costs

Do not play with money needed for daily necessities such as rent, bills, or food.

Don't Chase Losses

Attempting to recover losses by betting bigger is one of the warning signs to avoid.

Take Regular Breaks

Taking regular breaks from the screen helps you stay clear-headed and make better decisions.

Don't Play When Stressed

Playing when angry, sad, or stressed increases the risk of making poor decisions and going overboard.

In-Platform Control Tools

Six Control Tools Free for ceo99 Members

All these tools are available directly in your account — free, easily accessible and can be activated at any time without contacting support.

💰

Daily / Weekly / Monthly Deposit Limit

Set the maximum deposit amount within your chosen period. Once the limit is reached, the system will automatically reject additional deposits until the period ends.

Instantly Active

⏱️

Session Time Limit

Set a maximum duration for each gaming session. When the limit is reached, the platform will display an automatic notice and suggest a break before a new session can begin.

Customisable

📉

Loss Limit

Set the maximum loss amount you are willing to accept per day, week or month. The system will block wagering once the limit is reached, providing real-time protection.

Real-Time Protection

🌙

Cool-Off

Need a break from the platform? Activate rest mode for 24 hours, 7 days or 30 days. During this period, login to the platform is fully blocked to help you step back.

Effective Immediately

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Self-Exclusion

A more permanent option — the account will be closed for a minimum period of 6 months up to 5 years. An account under self-exclusion cannot be reopened before the period ends, even upon personal request.

Strong Protection

📊

History & Account Activity Review

View all transactions, betting history, deposits, and withdrawals in one clear overview. Being aware of your playing patterns is the first step towards better control.

Full Transparency

Know the Signs

Warning Signs Problem Gambling

Problem gambling rarely happens overnight. It usually starts gradually and grows before a person realizes something is wrong. Here are the warning signs to watch for in yourself or someone you care about:

Thinking about gambling all the time — unable to focus on work, family, or other responsibilities.

Chasing losses — continuing to play to recover lost money even when the situation gets worse.

Lying to family or friends about the amount of time and money spent on gambling.

Borrowing money or selling assets to obtain extra funds for the purpose of playing.

Feeling anxious or easily irritated when trying to cut down or stop playing.

Neglecting daily responsibilities such as work, childcare or bills in order to play longer.

Test Yourself

Questionnaire Self-Assessment Simple

Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact CEO99 support or seek professional help.

01 Have you ever played longer than you planned?

02 Have you ever gambled with money that was meant for daily necessities?

03 Have you ever tried to hide your gambling activity from loved ones?

04 Have you ever felt stressed, guilty, or regretful after playing?

05 Have you ever borrowed money or sold belongings to keep playing?

06 Do you frequently think about ways to get more money to play?

07 Have your relationships with family or friends been affected by your playing habits?

08 Have you ever felt the need to increase the amount you wager to get the same level of excitement?

3 or more "Yes"? You don't have to face this alone. Reach out to the CEO99 support team now — we're here to help, not to judge.

How to Activate

How to Use the Tools Self-Control at ceo99

Step 1: Log In to Your Account

Access your CEO99 account via the Login button at the top of the website or mobile app.

Step 2: Go to Account Settings

Click your profile icon and select "Account Settings" or "Responsible Gaming" from the menu.

Step 3: Select a Control Tool

Choose the type of limit you want to set — deposit, loss, time or self-exclusion — and enter your preferred value.

Step 4: Confirm & Activate

Confirm your selection. The limit will take effect immediately. You will receive a confirmation email as a record.

Need Help? If you have any difficulty activating the control tools, CEO99's live support team is available 24/7 via in-platform Live Chat to assist you immediately.

FAQ

FAQ — Responsible Gaming

Deposit limits can be adjusted, but with certain conditions in place to protect you. If you wish to lower limit, changes will take effect immediately. If you wish to increase limit, changes require a 7-day waiting period before taking effect — this is a safety measure to prevent impulsive decisions.

Once self-exclusion is activated, your account will be fully blocked for the chosen period (minimum 6 months). You will not be able to log in, make deposits, or play. Any remaining balance can be requested through support. The account cannot be reopened before the period ends, even if you request it yourself.

No, not at all. ceo99 uses an age verification system during the registration process. Members are required to submit valid identification documents during KYC. Any account found to belong to an individual under 18 will be closed immediately and any remaining balance will be refunded.

Log in to your ceo99 account, go to Account Settings and select "Cool-Off". Choose your preferred duration — 24 hours, 7 days or 30 days. Once activated, the system will automatically log you out and block access until the period ends.

CEO99 encourages members who need help to contact our 24/7 support team via Live Chat. We also recommend seeking guidance from a mental health professional or licensed counsellor if you feel your playing habits require more serious attention.

Support Responsible Gaming 24/7

Ceo99's dedicated support team is ready to help you with genuine care and without any judgment. You don't have to face this challenge alone.

Fastest Channel

Live Chat 24/7

Response within 2 minutes

Support Email

[email protected]

Response within 72 hours

Via the ceo99 Platform

Access via your account

CEO99 Is Committed to Responsible Gaming in Malaysia

Play for Fun,Not for Escape

Six Control Tools Free for ceo99 Members

Warning Signs Problem Gambling

Questionnaire Self-Assessment Simple

How to Use the Tools Self-Control at ceo99

FAQ — Responsible Gaming

Can I cancel a deposit limit I have already set?

What happens if I activate self-exclusion?

Does CEO99 allow anyone under 18 years old to register?

How can I request a temporary break from the platform?

Where can I get professional help if needed?

Support Responsible Gaming 24/7

CEO99 Is Committed to
Responsible Gaming in Malaysia

Play for Fun,
Not for Escape