Terms and Conditions
Platform Usage CEO99

This Terms and Conditions document ("Agreement") constitutes a binding agreement between you ("Member") and CEO99 ("Platform", "we", "us"). By accessing, registering for, or using any service offered through the CEO99 website, you acknowledge that you have read, understood, and agree to be bound by all terms contained in this document.

If you do not agree with any part of this Agreement, please stop using our platform immediately. Continued use of the CEO99 platform following any amendment to these Terms and Conditions constitutes full acceptance of the revised terms.

To register and use the ceo99 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration.
• Registration must be done voluntarily in your own name and not under instruction or pressure from any third party.
• Not on any prohibition or restriction list imposed by any relevant regulatory body.
• Not holding any other active account on the ceo99 platform.
• Acting on your own behalf and not as an agent, proxy, or representative of any third party.
• Individuals enrolled in the self-exclusion programme (self-exclusion) are not eligible to register.
• Citizens or residents of regions where online betting activities are subject to legal restrictions.

During registration, you are required to provide complete, accurate, and up-to-date information. ceo99 implements Know Your Customer (KYC) procedures to ensure platform security and compliance with international industry standards.

Documents required for KYC verification include a MyKad national identity card, a valid passport, or an equivalent document. This process is typically completed in under 2 minutes using our automated verification system.

• Each member is only permitted to have one active account.
• All information provided during registration must be accurate and verifiable.
• The account name must match the name of the bank account holder used for deposits and withdrawals.
• Any changes to account information must be reported to our support team.

CEO99 supports a wide range of payment methods suited to Malaysian players, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, and all major local banks. All transactions are protected with 256-bit SSL encryption to safeguard your financial data.

• The minimum deposit is RM10 for most payment methods.
• Deposits must be made from a bank account or e-wallet registered solely in the member's name.
• CEO99 does not charge any processing fees for deposits.
• Deposited funds are credited to the account within seconds of payment confirmation being received.
• Deposits using a credit or debit card issued in another person's name are not permitted.
• Using bank loans or credit facilities for wagering purposes is outside the responsibility of ceo99.

If you experience any issues or delays with a deposit, please contact the CEO99 customer support team, available 24/7 via live chat or email.

CEO99 processes withdrawal requests in under 3 minutes for accounts that have met all verification requirements, making CEO99 one of the fastest withdrawal platforms in Malaysia.

• Minimum withdrawal is RM30 per transaction.
• Withdrawals can only be processed to a bank account or e-wallet registered under the ceo99 member's name.
• A completed KYC verification is required before your first withdrawal request can be processed.
• CEO99 does not charge any fees for standard withdrawals.
• Withdrawals can be made at any time,24 hours a day, 7 days a week.
• CEO99 reserves the right to delay withdrawals for review purposes if there are signs of suspicious activity.

CEO99 offers a variety of bonuses and promotions periodically to both new and existing members. All offers are subject to specific terms and conditions stated alongside each promotion.

As a general guide, the following are the core principles that apply to all bonuses at ceo99:

• Each bonus may only be claimed once per member, unless otherwise stated.
• The wagering requirement ("rollover") must be fully met before any bonus funds can be withdrawn.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• CEO99 reserves the right to void bonuses if the terms and conditions are not adhered to.
• Bonuses cannot be used simultaneously unless explicitly stated in the relevant promotion's terms.
• Using multiple accounts to claim the same bonus is considered fraudulent and will result in account suspension.

CEO99 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. Members are therefore required to adhere to the following conduct guidelines at all times:

• Using automation software, bots, or unauthorised third-party tools to interact with the platform is strictly prohibited.
• Collaborating with other members to exploit the gaming system or bonus structure (known as "colluding") is strictly prohibited.
• Using abusive, threatening, or discriminatory language when interacting with the support team or other members is strictly prohibited.
• Registering an account in another person's name or sharing an account with another individual is strictly prohibited.
• Attempting to hack, disrupt, or compromise the security of the CEO99 platform systems is strictly prohibited.
• Members are responsible for ensuring that their use of the CEO99 platform complies with the laws applicable in their location.

CEO99 reserves the right to suspend, restrict, or close any member account without prior notice in the event of a breach of these terms and conditions, or if suspicious, fraudulent, or unlawful activity is detected.

• Members may request voluntary account closure at any time through the CEO99 customer support team.
• In the event of closure at a member's request, any eligible balance will be processed for withdrawal in accordance with standard procedures.
• Accounts suspended due to fraud or misuse are not entitled to withdrawal of any remaining balance.
• Bonuses and wins obtained through illegitimate means will be fully voided.

CEO99 is not liable for any loss or damage arising from: internet or network service disruptions, unexpected platform downtime, damage to the member's own equipment or software, or valid game outcomes determined by our audited RNG system.

Nevertheless, ceo99 is committed to maintaining platform uptime at 99.9% and any disruptions will be resolved as quickly as possible.

CEO99 takes responsible gaming very seriously. We believe that gaming should be an enjoyable form of entertainment, not a source of stress or financial difficulty. Our platform provides the following tools to help members play with greater control:

• Daily, weekly, and monthly deposit limits that members can set for themselves.
• Self-exclusion (cooling-off period) options ranging from 24 hours to 6 months.
• Long-term self-exclusion for members who need an extended break.
• Daily session time limits for gaming.
• Access to resources and organisations that assist with problem gambling.

For more information about these tools and how to use them, please visit the Responsible Gaming or contact the ceo99 customer support team.

CEO99 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on the CEO99 website.

Members will be notified of significant changes via their registered email or in-platform notification. Continued use of the CEO99 platform after any amendment is published constitutes acceptance of the revised terms. It is the member's responsibility to review these terms periodically.

If you have any questions, queries, or concerns regarding these Terms and Conditions, the CEO99 support team is ready to assist you. We operate 24 hours a day, 7 days a week, including public holidays.

• Live Chat: Directly on the ceo99 website — response in under 2 minutes
• Email: [email protected]
• WhatsApp: Available via the support section on the platform

All account, deposit, withdrawal, bonus, or technical inquiries can be submitted through any of the channels above. Bahasa Malaysia is fully supported and there is no language barrier in our service.